Refund policy

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If you are returning an item please include the following in your package:
Your Name, and Company Name (if applicable)
A good number to reach you at
A working email address (We will not add you to any lists, unless requested, this is solely for the purpose of contacting you about your return)
And your reason for return and/or whom you spoke with about your return

Non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and the appropriate action will be taken to fix the issue. (A credit, refund, exchange, replacement, or return)

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
custserv@gleefulpeacock.com.

Sale items (if applicable):
Sale items will be refunded or credited at the amount the item was purchased at. Sometimes items are on sale because of a limited supply, so exchanges or replacements may not be readily available on these items.

Exchanges (if applicable)
If you need to exchange your item for either damage, wrong item, wrong color, or other reasons, send us an email at custserv@gleefulpeacock.com or call us at 918-716-9720 and state your reason for wanting an exchange. When your request has been processed you will receive a return shipping label via email that you can put on your box or envelope to ship back to us free of charge. Shipping labels are only sent if the reason for exchange or return is because of a issue with the order from Gleeful Peacock, if it is the customers fault or miscommunication, shipping costs will fall onto the customer.

Shipping
To return your product, you should mail your product to: 

16717 E. 49th Place S. Tulsa, Oklahoma 74134 

or contact

Gleeful Peacock through email at: custserv@gleefulpeacock.com
Or call us at: 918-716-9720

You will be responsible for paying for your own shipping costs for returning your item, unless it was a mistake on our end. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.